FAQ

Frequently Asked Questions

Welcome to our Frequently Asked Questions section! We aim to provide you with all the information you need to enjoy your shopping experience at our furniture factory.

1. How long does it take for my order to be delivered?

Your order will be delivered within 1-3 working days.

2. Where can I track my order?

You will receive an official notification with the order number and AWB number to track the status of your order.

3. How can I modify my order?

To modify your order, please contact us by phone at 0748 883 580 or via Whatsapp, or by email at comenzi@transilvan.ro. Our team will assist you professionally.

4. How many days are offered to return a product?

You can return the product within 30 days of receiving it.

5. What warranty do the products have?

All Transilvan products come with an extended 2 year warranty to ensure their quality and durability.

6. What are the accepted payment methods?

We accept payments both in cash and by card to provide you with flexibility in the purchasing process.

We aim to offer you the best online shopping experience, and we are here to answer any additional questions or concerns you may have. Feel free to contact us for assistance or further information!

Thank you for choosing to buy from transilvan.ro, and we wish you a pleasant shopping experience at our furniture factory!

Contact:

Phone/Whatsapp: +40 748 883 580

E-mail: comenzi@transilvan.ro

Working hours: Monday-Friday (8:00-16:00)