0748 883 580
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Returns and Refunds
Welcome to our section dedicated to the product return and refund process. We understand that sometimes situations arise where you need to return a product, and we aim to provide a simple and efficient process to ensure you have the best experience possible.
Return Period:
Transilvan products can be returned within 30 calendar days from the receipt of the package. Our dedicated team is here to ensure you are completely satisfied with our products and services.
How to Register a Product Return:
To register a product return, please contact us by phone at 0748 883 580 or via WhatsApp at the same number. You can also register your return request by email at comenzi@transilvan.ro. Our team will assist you through the return process and provide all necessary details.
Specifying the Reason for Return:
Please specify the reason for returning the product. Your feedback is extremely valuable to us and helps us continually improve our services.
Refund Process:
After we receive and process the returned product, we will begin the refund process to the account specified in the return request. We assure you that we will do our best to complete this process as quickly as possible.
We are committed to providing you with a worry-free return and refund process so you can focus on your future shopping. For any questions or concerns, please do not hesitate to contact us. Our team is always available to assist you!
Order Cancellation
Canceling an order placed with us can be done quickly and easily through the following methods:
From My Profile:
Access the "My Orders" menu from your profile.
Choose the order you want to cancel and follow the cancellation instructions.
By Phone or WhatsApp:
You can contact us at 0748 883 580 to submit your cancellation request.
You can also send us a message on WhatsApp at the same number for quick and efficient communication.
By Email:
Send an email to comenzi@transilvan.ro with the details of the order you wish to cancel.
To help us provide even better products and services, please mention the reason for canceling the order. Your feedback is very important to us and helps us constantly improve our offerings and customer experience.
Thank you for choosing to shop with us, and we appreciate your trust!
Contact:
Phone/WhatsApp: 0748 883 580
Email: comenzi@transilvan.ro
Hours: Monday-Friday (8:00-16:00)
