0748 883 580
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Returns and Refunds
Welcome to our section dedicated to the return and refund process. We understand that sometimes situations may arise where it is necessary to return a product, and we want to provide you with a simple and efficient process for this, for the best experience possible.
1. Return Period: Transilvan products can be returned within a 30 calendar day period from receiving the package. Our dedicated team is here to ensure that you are completely satisfied with our products and services.
2. How to Register a Product Return: To register a product return, please contact us by phone at +40 748 883 580 or via Whatsapp at the displayed number. You can also register the return request via e-mail at comenzi@transilvan.ro. Our team will assist you in the return process and provide you with all necessary details.
3. Specifying the Reason for Return: Please specify the reason for returning the product. Your feedback is extremely valuable to us and helps us constantly improve the services provided.
4. Refund Process: After receiving and processing the product return, we will initiate the refund process to the account specified in the return request. Rest assured that we will do our best to complete this process as quickly as possible.
We are committed to providing you with a hassle-free return and refund process so you can focus on your future purchases. For any questions or concerns, please do not hesitate to contact us. Our team is always available to assist you!
Thank you for choosing to buy from us, and we are grateful for the trust you have placed in us!
Contact:
Phone/Whatsapp: +40 748 883 580
Email: comenzi@transilvan.ro
Working hours: Monday-Friday (8:00-16:00)
