Order tracking

Order Tracking

Welcome to the order tracking section on our website! We aim to keep you informed at every stage of the delivery process so that you can easily monitor the status of your order.

1. Order Placement Confirmation: After placing your order, you will receive an official confirmation email containing all the necessary details. This email will include information about the purchased products, the shipping address, and the payment method.

2. Order Processing Notification: Once your order is being prepared, you will receive a notification containing the order number. This notification will assure you that your order is being processed.

3. Package Handover Message: After the package is handed over to the courier company, you will receive a message containing the AWB number for tracking your package. This number will allow you to track the delivery status of your package on the courier company's website.

4. Order Tracking in Your Account: If you have created an account on our website transilvan.ro, you can log in and access the "My Profile" section. Here, you will find the option to track the orders placed by you in real-time. This feature provides you with a convenient way to monitor the history and status of your orders.

We are dedicated to providing you with the best online shopping experience, and we assure you that we are always here to help you track your orders and obtain the information you need. For any further questions or concerns, please feel free to contact us. Our team is always available to assist you!

Thank you for choosing to shop with us, and we wish you a pleasant online shopping experience!

Contact:

Phone/Whatsapp: +40 748 883 580

E-mail: comenzi@transilvan.ro

Working hours: Monday-Friday (8:00-16:00)